Dealing with Conflict at Work - Self Esteem Plus

Dealing with Conflict at Work

Regular price $ 49.00 Sale price$ 3.99 Save 92%
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Conflict is an inevitable part of working life. And it's not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

So you need the tools to deal with conflict at work.

And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main topics you'll cover:

  • The sources of conflict
  • How to listen
  • The effect of personalities on conflict
  • The ways people resist imposed ideas
  • The signs and stages of conflict escalation
  • The steps for de-escalating conflict
  • Strategies for resolving conflict
  • Five ways to handle conflict
  • How to recover a broken (workplace) relationship

Ongoing Project: Your Conflict Log

 

During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.

Prior Experience

The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered

However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

  • Prevent conflict
  • Reduce and reverse its escalation
  • Handle full blown conflict
  • and... recover from the effects of a conflict-induced relationship breakdown.

Dealing with Conflict at Work

Retail value $49.00

1) How can I contact your customer service team? 

For customer service inquiries only, please mail yourselfesteemplus@gmail.com


2) I emailed your customer service team. When will I receive a response? 

Our customer service team aims to respond to all E-mails within 24-48 hours.

 

3) How long will Shipping take?

All the orders are dispatched within 2-7 days from our warehouse after receiving the order. 

Shipping time estimates are

2-5 days – United States

3-8 days – Canada and some parts of Europe

8-14 days – Rest Of the world

Please note our fulfilment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.

 

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Yes, Please check our Product Return and Refund Policy to know more. 

 

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Please mail yourselfesteemplus@gmail.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.

 

6) Will customs and taxes be included in the product price? 

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9) Is it possible to change or cancel an order? 

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10) What payment gateways do you provide? 

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